support@mundo-capital.com

Frequently asked questions

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Explore our resources to find answers to your questions.

Account

Mundo-Capital is an online trading platform with direct access to a wide range of financial markets. From forex and stocks to commodities, indices and cryptocurrencies, Mundo-Capital opens the door to a world of investment opportunities.

Visit our homepage and click the “Register” button, then follow the steps to complete your registration. After registering, you can upload your identification documents immediately or later through your Mundo-Capital client area. You can also register through the Mundo-Capital mobile trading app.

Once your registration and verification are complete, fund your account and start trading on our platform.

Yes. To open a trading account on your company’s behalf, follow our standard registration process and provide the personal details of the authorized representative who will act for your company. After completing the initial registration, log in to your Mundo-Capital client area and upload your company’s official documents, such as the Certificate of Incorporation and Articles of Association.

Yes. Mundo-Capital allows you to open up to five different trading accounts. You can create additional accounts through your client area for greater flexibility in managing your trading strategies.

Trading accounts can be opened in USD, EUR, GBP, AUD, CHF, JPY and PLN.

We recommend selecting a wallet currency that matches your deposits and withdrawals to avoid conversion fees. You can still choose different base currencies for your trading accounts; when you transfer funds between your wallet and an account in a different currency, the current conversion rate applies.

Premium VIP accounts are offered on request to clients with larger deposits who actively trade larger volumes. VIP clients benefit from free VPS services and may receive reduced spreads and commissions. See Account Types for the full feature list.

Yes. We understand and respect religious beliefs, which is why we offer swap-free accounts for clients with specific religious requirements. Fees may apply if certain positions remain open for a set number of days.

To request a swap-free account, email our back office at support@mundo-capital.com and our team will help with the setup.

Deposits & Withdrawals

You must complete the required verification procedures first, including valid photo ID and proof of address. Withdrawal requests from unverified accounts cannot be processed.

Withdrawal requests are typically processed within 5 business days of submission. Timing can vary with your account status, the amount and the payment method you use.

No. For security reasons, withdrawals are only paid to accounts in the same name as the trading account holder. Third-party withdrawals are not permitted.

To comply with anti-money-laundering (AML) regulations, we may request additional documentation or information for larger withdrawal amounts or in specific cases. This protects you and the platform.

A withdrawal request is cancelled if the account has an outstanding balance. Settle any outstanding balance and submit the request again, or contact support if you are unsure what is outstanding.

Trading Platforms

You can trade a wide range of assets, including forex, stocks, commodities, indices and cryptocurrencies. This lets you build a diversified portfolio that reflects your financial goals and risk appetite. Remember that diversification does not eliminate the risk of loss.

Yes. The Mundo-Capital Mobile Trading Application gives you convenient access to your account and the markets. If you prefer not to install the app, you can use the web-based trading platform from any modern browser.

The app may ask for permission to install, and to access storage, media, the microphone, contacts and the internet. Installation permissions are optional: you can use the web platform instead, or uninstall the app at any time.

Our support team is available 24/5 through live chat, email and phone, ready to answer questions and resolve issues so your trading experience runs smoothly.

Didn’t find your answer? Contact our support team.